Refund and Exchange Policy

To ensure a smooth return & exchange process, please carefully review the following policy:

1. Return Conditions

Eligibility

  • We only accept returns for brand new, unused, undamaged items with original packaging and tags intact.
  • Return requests must be submitted within 30 days of receiving the item.

Non-Eligible Items

  • Used, damaged, or items without original packaging and tags.
  • Items beyond the return period (30 days after receiving the item).
  • Customized items or special promotion items (e.g., marked as “non-returnable”).

2. Shipping Fees

Returns for Non-Quality Issues

  • For returns due to personal reasons (e.g., dislike, wrong size), customers are responsible for the return shipping costs.

Shipping Payment Options

  • Customers may arrange their own return shipping or use our provided logistics service (shipping costs to be paid by the customer).

3. Exchange Process

Request a Return/Exchange

  • Please contact our customer service team to obtain a return/exchange authorization and address.
  • Ensure the item is securely packaged and include the order number for faster processing.

Ship the Item Back

  • Return the item to the provided address and keep the tracking number for reference.

Replacement Shipment

  • The replacement item will be shipped within 3 business days after we receive and inspect the returned item.

4. Important Notes

Return/Exchange Address

  • Please ship the item to the address provided by our customer service team. Do not return it to the original shipping address.

Customer Support

  • If you have any questions, feel free to reach out to our customer service team – we’re here to help!

To ensure a smooth return & refund process, please carefully review the following policy:

1. Return Conditions

  • We only accept returns for brand new, unused, undamaged items with original packaging and tags intact.
  • Return requests must be submitted within 30 days of receiving the item.

2. Shipping Fees

  • For non-defective returns (e.g., ordering wrong, dislike), the original shipping fee will not be refunded, and customers are responsible for return shipping costs.
  • For our errors (e.g., sending the wrong item, or damage), we cover all shipping fees and prioritize your refund/exchange!

3. Restocking Fee

  • A 10%-20% restocking fee will be deducted from the refund to cover inspection and restocking costs.

4. Return Process

  • Please contact our customer service team to obtain a return authorization and address.
  • Ensure the item is securely packaged and include the order number for faster processing.
  • Return the item to the provided address and keep the tracking number for reference.

5. Refund Process

  • Refunds will be processed within 3 business days after we receive and inspect the returned item.
  • The refund amount will be the product price minus the 10%-20% restocking fee.

Return Application

Please fill your return request, once it has been submitted, we will get in touch with you within 1 to 2 business days.
Contact email address: support@boslla.com






    Return and ExchangeReturn and Refund